Warranty Policy


1.1 These notes have been prepared to ensure that information is available in relation to safety in handling, installation, and use of the related lighting products sold by Telbix Pty Ltd. The following notes are of a general nature; specific information regarding installation, maintenance, use and disposal appropriate to individual models is provided in the instruction leaflet supplied with the lighting products , or its packaging, and may also be shown in catalogues and leaflets.

1.2 Our products are designed to conform to the requirements of Australia and New Zealand standards. They should not be modified and any modification may render the product unsafe and will invalidate any safety/approvals marks. Telbix Pty Ltd will not accept any responsibility for any modified products or for any damage caused as a result of their modification.

1.3 Installation of our products should be carried our only by suitably qualified persons in accordance with AS/NZS 3000. If in any doubt consult a suitably qualified person.

1.4 Individual product warranties vary. Please check the product for enclosed warranty cards or website for detail of individual warranties. If no detail is available a general warranty period of 3 years from the purchase date is applied. If the product was purchased on clearance/on sale, or the product is obsolete, the warranty period is 1 year.


Specific Requirements

2.1 Our products, unless specifically stated otherwise, are intended for lighting purposes only.

2.2 Where a lighting product instruction sheet is provided the instructions should be followed correctly and retained with the installation for future reference.

2.3 Ensure that the rated voltage/frequency of the lighting product is compatible with the mains supply.

2.4 Installations should be carried out in accordance with the local wiring rules (AS/NZS 3000).

2.5 The supply should be isolated before any electrical work is undertaken.

2.6 Our products are designed for operation in normal ambient temperature.

2.7 Unless otherwise marked or stated, all of our lighting products are designed for operation in normal indoor conditions and rated IP20. Do not use in damp, dusty or corrosive situations. In these circumstances our lighting product will have the appropriate IP rating and resistance to corrosion should be used.

2.8 When making the electrical supply connections observe the correct polarity indicated by colour coding of wires or marking of terminals. To comply with EMC regulations ensure that the mains supply cable is as short as possible within the lighting product. Do not place the cable close to the internal wiring, particularly important if through wiring.

2.9 If mains is connected to the low voltage circuit permanent damage to components will occur and may be hazardous.

2.10 Ensure that all of our lighting product are reliably earthed where required.

2.11 Observe the correct mounting orientation limitations of the lighting product which may in some cases be restricted by the lamp (see data supplied with lamp). Ensure that the lighting product is reliably and securely fixed to an appropriate mounting surface.

2.12 Attention should be paid to the temperature limits imposed by the material of the mounting surface including conduit boxes of plastic material. Cables with suitable insulation temperature ratings should be selected and additional cable shrouding should be fitted.

2.13 Use only lamps of the recommended type and rating and follow the lamp manufacturer’s instructions. Observe particularly the rated wattage specified for the lighting product.


Operation and Maintenance

3.1 The lighting product must not be covered by heat insulating material or by any other material which may prevent heat dissipation.

3.2 All lamp types operate at high temperatures. Care must be taken when adjusting or relamping the luminaire.

3.3 To avoid damage, failed lamps should be replaced promptly and the lighting product should be switched off as soon as lamp failure is noted. Replacement lamps should be of the same type. Always ensure lamps are fully inserted.

3.4 Repairs should be carried only by suitably qualified persons. Only replacement components authorised by the company may be used.

3.5 Replace all cracked or damaged glassware immediately.

3.6 Servicing should only be carried out after the lighting product has been made electrically safe.

3.7 Cleaning should be carried out at regular intervals to ensure the dirt and debris does not accumulate to an extent that will impair the electrical and/or thermal safety of the lighting product. Regular cleaning will also ensure that the performance is maintained.




All products undergo a Quality Assurance Inspection before packing for distribution. Before arranging installation. please check for any visible manufacturing defects/faults. Installation costs will not be covered by warranty unless required under the Australian Competition and Consumer Act and other Australian laws. All Telbix products complied with current Australian and New Zealand safety standards.



4.1 Fabric shades. Use a fine brush or a lint remover on your lampshade to remove the accumulated dirt and dust. If necessary, you may use a white cloth dampened with a mild solution of soapy water to wash the shade gently and evenly. Rinse thoroughly with a white cloth dipped in clean water.

4.2 Mild steel that has been painted , plated or polished must only be cleaned with a soft dry cloth. Do not use any harsh abrasives, polishes or chemicals.

4.3 Aluminium and its alloys generally are more corrosion resistant compared to others metals but are subject.


NOTE : Alterations in design , manuals and technical specification reserved to anodic oxidisation of the surface from moisture and condensation. To improve durability the surface may be powder-coated to create a barrier against oxidation. Build up of soils and other grime can hold moisture to the coated surface, and this is detrimental to powder-coatings and polished surface finishes. This build up can facilitate a corrosive / oxidising condition which may lead to damage of the coating, particularly in a coastal or salt air environment. To clean use a clean damp non abrasive fibre cloth on the surface and dry thoroughly on completion. Solid brass or stainless steel is often thought to be a maintenance-free material. However, it is not a metal that never oxides or rusts and is not completely maintenance-free. Rather, it should be termed a material whose beauty can be retained semi—permanently with proper cleaning and maintenance. Both exterior and interior building components require routine cleaning, the frequency of which is dependent upon environmental conditions and aesthetic requirements. Stainless steel may become discoloured or show surface rust. Solid brass may become discoloured or show surface oxidisation. The risk of corrosion increases in harsh environments. Stainless steel must never be sprayed with pesticides or with other sprays used for gardening maintenance as this will accentuate the discoloration.

Cleaning intervals of stainless steel: (304) 2-6 months and 4 months for solid brass. Clean with mild, non-scratching creams and polishes. The surface should not be cleaned with products that contain iron or chlorine solutions. Apply with soft cloth or soft sponge, rinse off residues with clean water and dry. For stubborn stains use a mild detergent with warm water, and follow the directions of the brush lines on the surface. If installed in harsh environments (damp or salty atmosphere)  the product will require additional and more frequent maintenance. Before installation treat all metal parts with a neutral oil such as RP7, WD40 or equivalent and remove excess oil with a soft dry cloth. Apply treatment at every cleaning cycle.